Client:KPMG
My Role:UX Manager
Team:Managing Director, Senior Economist, Head of Engineering, Head of Product, Senior Marketer
Persona:Supply Chain Risk Manager/Officer
For a Supply Chain Risk Manager, the task of monitoring supplier risk can be overwhelming. There are many events that disrupt the flow of goods from one location to another: natural disaster, government regulation, and civil unrest to name a few.
The Supply Chain Management app is part of a proof of concept platform that is powered by a proprietary AI engine. In this case the engine ingests qualitative geo-political risk events and outputs a risk score for affected suppliers. Once alerted to “high risk” suppliers, the risk manager or officer can enact contingency plans to avoid further disruption.
The Goal
The Supply Chain Management project was an ongoing initiative, with many individual goals, milestones, and iterations. The primary goal upon project kick-off was to provide C-suite risk professionals with an easy way to visualize their organizations’ supplier risk profile, while “on the go”(iPad).
The Process
My framework for v.1 of this design challenge:
- Establish the project Goal / Outcome
- Identify the Constraints
- Identify the Primary/Secondary User
- Explore Assumptions
- Host discovery sessions with Development Partners & internal SME’s
- Identify Primary Tasks
- Chart the Primary User task flows
- Establish the MVP feature set
- Wireframe the UI
- Test the wireframe prototype
- Explore Visual Design
- Test
- Iterate
- Test
- Launch
The Outcome
The Supply Chain Management app was a very challenging project. Our leadership team was being formed while the effort was already underway, so my design framework was not followed sequentially. As Product and Marketing came into the fold, Discovery efforts were better supported, which gave improved access to end Users.
The design earned a patent, and the app was eventually ported to iPhone and desktop, and continues to evolve today.
